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Warranty
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Megalight Product Warranty
Your Satisfaction is Our Priority
At Megalight, we stand behind the quality of our products. That’s why we offer a comprehensive warranty on all of our products.
Here’re what you need to know:
Warranty Coverage
During the warranty period, if Megalight’s LED display has any material and process defects, Megalight is responsible for the cost of service for product repair and replacement.
Exclusions
To initiate a warranty claim, please fill out the support form provided below. Our customer service team will review your submission and guide you through the process to ensure you receive the necessary support.
How to Make a Claim
To initiate a warranty claim, please fill out the support form provided below. Our customer service team will review your submission and guide you through the process to ensure you receive the necessary support.
Modes of Service
Megalight may provide replacement or repair through the following services:
1. Online Remote Technical Support. This service is applicable for technical problems, including, but not limited to connection issues of signal cables and power cables, system software issues and parameter settings, and replacement issues of the module, power supply, system card, etc.
2. Return Material Authorization Service. For problems that cannot be solved by online technical support, Megalight will confirm with Buyer whether to provide Return Material Authorization service.
3. On-site service. Buyer may submit service requirements through the Megalight’s website, email, telephone and other service channels with serial number, applied service, site address, and contact information stated. Megalight may, at its full and complete discretion, send an engineer to Buyer ’s location. Expenses for labor may be charged by Megalight when providing on-site service, and the prices are set forth in the Megalight Service Price Book.
Request Warranty Support